Cookie Policy

This Cookie Policy explains how LeadQualify AI ("we", "us", "our") uses cookies and similar technologies on our marketing website, customer dashboard, and the AI receptionist widget that our customers embed on their own websites. By using our services you agree to the use of cookies as described below, except where your consent is required and you have not given it.

What are cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, work more efficiently, and provide information to the site owners. We also use similar technologies such as local storage, session storage, and pixel tags, all of which are covered by this policy.

Types of cookies we use

Strictly necessary

These cookies are required to operate our service. They keep you signed in, remember your active business or workspace, secure form submissions, and store your cookie-consent choice itself. Without them, core features such as login, billing, and the widget cannot function. These cookies do not require consent.

Functional

Functional cookies remember preferences such as your light or dark theme choice, your preferred language, and recently used dashboard filters, so the product feels consistent between visits.

Analytics

We use privacy-respecting, aggregated analytics to understand how visitors find and use our marketing site and dashboard. These cookies help us measure page performance, identify broken flows, and improve the product. They do not identify you personally and are only set where local law allows or where you have given consent.

Widget cookies on customer sites

When a business embeds the LeadQualify AI widget on their site, the widget may set a small number of first-party cookies or local-storage entries on that business's domain in order to preserve a visitor's chat session, remember whether the widget has been opened, and prevent duplicate lead submissions. No third-party advertising or tracking cookies are set by the widget.

Third-party services

We rely on a small number of trusted vendors to deliver our service, including our hosting provider, authentication and database provider, and payment processor. These vendors may set cookies or similar identifiers strictly to operate their part of the service (for example, session security or fraud prevention). We do not use third-party advertising cookies and we do not sell personal information.

Managing your choices

You can accept or reject non-essential cookies through the cookie banner shown on your first visit, and you can change that choice at any time by clearing your site data and reloading the page. Most browsers also let you block or delete cookies through their settings; doing so may break parts of the service that depend on strictly necessary cookies.

Retention

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a limited period, typically no longer than 12 months, after which they expire and are deleted automatically unless renewed by continued use of the service.

Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our service. When we make material changes we will update the "Last updated" date at the top of this page and, where appropriate, notify you in-product.

Contact

Questions about this policy or how we use cookies? Email hello@leadqualifyai.app or open a ticket through our support portal.