Help

Frequently asked questions

Everything you need to know about LeadQualify AI. Still stuck? Email us.

How does the booking widget work?+

Configure your widget once (services, hours, branding), then paste a one-line snippet on your site. Visitors fill out a short form and the lead lands in your inbox immediately.

Is there a free trial?+

No — there's no free trial. Pick Core, Pro, or Agency at signup, and switch tiers later from Billing.

Which plan unlocks the AI receptionist?+

Pro and Agency. Core captures and stores leads; Pro adds AI scoring, intent detection, and draft replies. Agency adds multi-business management and white-labelling.

Why do I need my own OpenAI API key?+

We use a Bring-Your-Own-Key (BYOK) model so you pay OpenAI directly at cost and stay in full control of your AI usage. Your key is stored only in your browser — never on our servers.

Where is my OpenAI key stored?+

In your browser's local storage, namespaced to your account. Each user on a shared device must add their own key. Delete it at any time from Account settings.

Can I run more than one business on one account?+

Agency users can manage unlimited businesses with a switcher in the sidebar. Core and Pro are scoped to a single business.

Can I remove the LeadQualify branding from my widget?+

Yes — Agency tier includes white-labelling: custom brand name, logo, and hiding the 'Protected by LeadQualify' footer.

How do I cancel?+

You can cancel any time from Billing. Your account stays active until the end of the current period. Data is retained for 90 days after cancellation.